If the seller and the buyer can become friends, then the buyer may become a loyal customer of the store. Even if you can‘t be friends, the buyer comes to the seller‘s store to buy the baby but is attracted by the store‘s style, price or characteristics, then the seller needs to contact the buyer often, because every buyer who visits the store is a potential customer of the store. In the new style, when there is an event, the seller can actively contact the buyer and send a mass message to inform the buyer. This not only improves the store ’s page views, but also makes the buyer ’s impression of the store more and more deep. It is the embodiment of Taobao customer service skills. If it is an old customer, the seller should send a blessing on the buyer ’s birthday or other special days. A blessing and a greeting can make the buyer feel the seller ’s intimacy.